Customer Service

What Are My Payment Options?

Credit Cards - We accept American Express, Discover, MasterCard and Visa. Unfortunately, we can not accept Personal Checks, Cashier's Checks, Money Orders, or Purchase Orders.

Order Confirmation

After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. The subject line will say "White Birch Studio: New Order #" and will contain your order number. This email is your receipt - so don't delete it! Please review your order to be sure that there are no mistakes. If there is any miscommunication, please give us a call at (203) 557-8087. If you do not receive an "Order Confirmation" email from us within 24 hours of placing your order, you may easily and conveniently print a receipt for the order via My Account.

Sales Tax

White Birch does not charge sales tax on any purchase outside of the state of Connecticut. Connecticut residents are charged at the prevailing rates. Please note that White Birch is not responsible for individual states' sales tax reporting laws pertaining to online purchases, so we encourage you to check your state's regulations as many require you to self report a "use tax".